Returns & Refunds Policy | Cranks Chatswood

Not quite right? Here's how returns, refunds and exchanges work at Cranks Bike Shop, Chatswood.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty or damaged items

If something you bought from us is faulty, damaged or not as described, bring it back to the shop with your proof of purchase. We'll assess it and, depending on the problem, repair, replace or refund it. Where a manufacturer's warranty applies, we'll handle the claim with the brand for you.

Change of mind

We're happy to offer an exchange, store credit or refund for change of mind if the item is returned within 30 days of purchase and is:

unused, in new condition and in its original packaging with tags attached
accompanied by your receipt or proof of purchase

Change-of-mind returns don't apply to:

bikes and e-bikes that have been ridden, or built or ordered to your specifications
helmets that have been worn, for safety and hygiene reasons
parts and accessories that have been fitted or installed
clearance items marked as final sale
workshop labour and services once completed
gift cards, except where required by law

Refunds

Approved refunds are made to your original payment method. Card refunds can take 3–5 business days to appear, depending on your bank.

Click & collect reservations

Reserving a product online is free and no payment is taken. We hold reserved items for 24 hours. You can cancel a reservation at any time by calling or emailing us, or simply not collecting it.

How to return an item

Bring the item and your proof of purchase to Cranks Bike Shop, 352A Penshurst Street, Chatswood NSW 2067, during opening hours. If you can't get to the shop, call or email us first and we'll work out the best option with you.